Return & Exchange Policy
All the Customers are hereby notified that as per the terms and conditions of COD (Cash on delivery) in Pakistan, the courier company will not allow the customer to open the package before the payment has been made.
You, as a customer, have the right to return the package only after payment and acknowledgement of delivery to the courier company.
If you need to return the package you would need to notify us after the payment has been made and send us back the package by coordinating with our Customer Service team.
Please do not force the courier person to open the package as it is against the rules and regulations of COD Pakistan.
Here at Protein House, we take pride in making sure that every customer gets a positive experience. Customer can order with confidence and peace of mind knowing that your money will never be wasted on a product that is not authentic. If you ever feel that way, contact us and we will ensure that your situation is remedied quickly and fairly by our dedicated Customer Service team.
- Any product purchased fromĀ Protein House online can be exchanged within 7 days of delivery unless;
- Original invoice is not provided by the Customer
- Product has been opened or used.
- For issues like allergic reactions, Gastric issues, headache etc., product will not be returned or exchanged. Please consult your Physicians before buying any supplement.
- Exchange request is made outside the specified time frame of 7 days.
- Promotion/Discounted and Near expiry items will not be accepted for exchange.
- Product is damage because of use or not in the original condition as when sold to Customer.
- Product that has been tempered or missing serial numbers /Original stamp/ QR Code or Barcode.
- Product not in original packing.
- In case exchanged product is out of stock, customer will be provided store credit which can be used for next purchase.
We at Protein House provides authentic quality products all over Pakistan and offer 200% money back guarantee if our product is proved not to be genuine.
For exchanges kindly contact our customer services within 7 days of delivery by writing to us atĀ sales@proteinhouse.pkĀ or by calling us at +92 345 6077383.
We look at each exchange very deeply as we want to ensure 100% customer satisfaction by minimizing our returns, so every exchange claim will be treated fairly.
EXCHANGE PROCEDURE:
Customer needs to call our customer service team and lodge a request for exchange.
If the request is acknowledged customer needs to either visit our store with the product and collect the replacementĀ orĀ customer needs to courier the product at our head office.
In cases where customer is returning through courier, customer needs to securely pack the item in its original packing as received by the customer. Customer will bear shipping charges in such cases.
If the product is returned through courier, we will ship the replacement within 2 to 5 working days depending on the courier company.